Frequently ask questions about Data Recovery USA Inc. and our services.

Welcome to our frequently ask questions concerning data recovery and our services. These are just some of the most common questions we see. We hope these help cover some of the basic questions that arise when searching for a recovery service. If you have a question that you do not see here. Please, feel free to contact on of our trained technicians they will be happy to assist you with any other questions you may have.

Please contact one of our recovery technicians and learn what Data Recovery USA Inc can do to help you. We are available 24 hours a day 365 days a year to provide assistance for all your data recovery needs. The call is free and you will speak directly to a technician.

1-877-230-DATA(3282)

Q: How can I get my damaged media or file to Data Recovery USA Inc. for an evaluation of my problem?

A: Many files can be transferred online via secure ftp or even in some cases e-mail if the file is under 1Gb. In the case of larger files or other types of storage media such as hard drives, floppy disks, CD's the media would need to be securely packaged and then shipped to our lab where our technicians will perform a full evaluation to determine the extent of your problem.

Q: How long will it take to perform the data recovery evaluation?

A: In most cases the evaluation is completed within 24 hours and the technician will contact you to discuss the details of your case.

Q: Ok, my evaluation is complete... How long until my data recovery is complete?

A: Each recovery is unique and poses it own set of challenges and problems. There are many fly by night recovery services that boast a 24 hour turn around or same day services. Although this is possible for some small file repairs and minor recoveries many recovery can take several days to complete. Beware of a service that promises you 24 hour turn around or same day services. In most cases its just not possible. A good guideline would be 1-3 Days for most files, 2-5 Days for single hard drives and other storage media. RAID Recovery, Servers and Databases repairs are subject to many variables and an estimated competition time will be given when the evaluation is completed and we have a better understanding of the situation.

Q: How much does data recovery cost?

A: Again each recovery is unique and it simply impossible to provide a set cost. Most file recoveries receive a free evaluation to determine if the file is repairable. We also offer free evaluation of most hard drives, CDs, DVDs, ZIP and Flash Memory sticks. In fact most all of our clients receive a free evaluation. Only in the most extreme cases where extensive setup is required do we charge for a setup/evaluation and this fee is always applied to the cost of recovery once completed. You will always be given a firm price for the recovery before any work is done.

Q: What if you are unable to recover my data?

A: No-Data... No-Charge

Q: Why should I choose Data Recovery USA Inc.

A: While there are many data recovery services to choose from we have made it our goal to provide our clients with the best possible service and affordable pricing. A few important things to look for when choosing a data recovery service would be...

• Non-disclosure Agreement - always be sure your data will be handled securely and not shared.
• No-Data No-Charge policy - you should never be charged unless your data is recovered.
• Upfront Pricing - Know what your recovery will cost before the job is completed.

Data Recovery USA Inc. offers all three of the important features. We recommend no matter what recovery company you choose that you make sure they follow these same standards.

We would like to take a moment and thank you for your interest in our data recovery service. It is our goal to provide you with fast, reliable service at an affordable price. It makes no difference if you are a large corporation or an end user. Your job is important to us no matter how large or small. Please feel free to contact us anytime.

1-877-230-DATA(3282)

Technicians are standing by to help with your recovery.